Alerts and warnings

warning

Dear customer,

On Wednesday, July 23, a blockade began on the México–Querétaro highway. This situation has significantly impacted the movement of people and vehicles toward Mexico City.

We have implemented contingency measures to maintain service continuity; however, we anticipate notable delays in pickups and deliveries.

We appreciate your understanding.

warning

Dear Customer, 

We ask you to be very careful with SMS messages that are circulating and do not come from Estafeta. 

For the delivery of your shipment, we do not ask for payment through links nor do we request additional personal information. 

Security, our most important value.

Track my package

Enter your tracking number and access information about its current location, the stages of transit it has completed and the estimated delivery date. Click Advanced Search for more tracking options

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Frequently asked questions

If you have any questions or need further information, you can call 55 52708300 or 800 (3782338).

The 22-digit tracking number and the 10-digit tracking number are unique identifiers assigned to each Estafeta shipment. Both are printed at the top of our service guide. You can also find them on your purchase receipt.

No, the system only allows two options to track a shipment: by tracking number or by tracking code.

It may be due to a capture error, which you have captured, check it and try again. It is also possible that the shipment has not yet entered Estafeta. Please wait a little while.

If your shipment is already in route, it is not possible to change the delivery address.

It is the possibility to change the date, place and time of delivery of your shipment, free of charge, within the same city.

If the characteristics of your service guide allow it, when you track your service, the button to reschedule your shipment will be activated.

View all questions

View all questions

¿Necesitas ayuda?

Contactar a un asesor