Alerts and warnings

warning

Your security is the most important thing, we remind you that Estafeta does NOT request online payments, nor ask for your banking information by message or call or through suspicious links.

We want you safe!

warning

Dear Customer
In line with our core value of safety, and in order to protect the well-being of our employees, you, and your shipments, our service in Mérida will operate on a limited basis today.
In addition, roadblocks in Oaxaca will affect deliveries and pickups, which will be carried out to the extent possible.
We will keep you informed through this channel.
Thank you for your understanding.

warning

Dear Customer: 

Due to roadblocks set up by teachers’ unions at the entrances to Tuxtla Gutiérrez, at toll booths, and at the entrance to our operations center in Tuxtla Gutiérrez, there are disruptions on the routes to Arriaga, Tonalá, Villaflores, Cintalapa, Ocozocoautla, Rayón, Pueblo Nuevo, Ixtapa, and Soyaló.

Deliveries and pickups will be made as much as possible as roads are cleared.

Thank you for your understanding.

Track my package

Enter your tracking number and access information about its current location, the stages of transit it has completed and the estimated delivery date. Click Advanced Search for more tracking options

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Frequently asked questions

If you have any questions or need further information, you can call 55 52708300 or 800 (3782338).

The 22-digit tracking number and the 10-digit tracking number are unique identifiers assigned to each Estafeta shipment. Both are printed at the top of our service guide. You can also find them on your purchase receipt.

No, the system only allows two options to track a shipment: by tracking number or by tracking code.

It may be due to a capture error, which you have captured, check it and try again. It is also possible that the shipment has not yet entered Estafeta. Please wait a little while.

If your shipment is already in route, it is not possible to change the delivery address.

It is the possibility to change the date, place and time of delivery of your shipment, free of charge, within the same city.

If the characteristics of your service guide allow it, when you track your service, the button to reschedule your shipment will be activated.

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Contactar a un asesor