| What
is a tracking order? |
A
tracking order is a formal request for Estafeta to search its system
and locate a shipment.
|
| What
is the Order Service schedule? |
Service schedule: Monday - Friday, 9:00 a.m.
- 6:00 p.m.
|
| What
is Estafeta's response time ? |
Customer
Service responds to a request generated through the Internet site
within six hours. Orders issued in the afternoon will be responded
to on the following business day.
|
| Why
do I need a waybill number to issue an order ? |
The
waybill number is the essential piece of information for conducting
any search in our system.
|
| How
can I issue an order if I don't have the waybill number? |
In
that case, you must obtain the waybill number from the person or company
who sent you the shipment.
|
| Why
must I know the origin and the destination to issue an order ? |
We
cannot provide a complete answer to your request without this information.
|
Tracking
Assistance